Just when this day couldn't get any worse. I found out that my credit card has been hacked.
Earlier today, I was trying to budget my expenses so since I didn't have my credit card bill yet I called the hotline to check my balance. I couldn't believe what I just heard so I asked the customer support person to tell me all my transactions since the time I paid my last bill. Everything matched my records and receipt except for one transaction:
A cash advance of Php 7,000 from China Bank last December 8, 2009
I was like WTF?! That just can't be! Here's why:
1. I have never used and inserted my credit card in any ATM machines ever. I have been warned long before by my friends that cash advances have high interests. So it has never crossed my mind to do that.
2. I don't even know my PIN! Because of #1, I threw away my PIN a long time ago since I didn't have any plans of doing their Cash Advance thing.
3. I had my credit card the whole day with me. Didn't have work on that day. So DJ and I along with our other Fil-Am friends went to Divisoria early in the morning for some Christmas gift-shopping and pasalubong-shopping for their families and friends in the States. Got home around 12 noon and napped til 5 in the afternoon. Went to Robinson's Ermita for a quick dinner and stayed in Starbucks til past midnight coz DJ had to study. I never used my credit card that day.
This totally ruined my day. The customer support person filed for an investigation already and it's gonna take around 45 days. I hope they do something about it sooner than that because there's no way i'm paying 7,000 pesos.

5 comments:
So..... The cash advance was done via?? Internet?
Nope. Chinabank ATM daw. I asked them if they could track the branch and time of transaction but the customer support girl said she can't daw. But that will appear on the investigation daw.
i hope they resolve this soon! such a hassle for you. but good thing, they're not making you pay the amount pending the investigation.
So your card was stolen?
Diko gets like how a withdrawal could have been done at an ATM.
Joei: I hope so too. :(
Russ: No my card wasn't stolen at all. Kaya it's super weird na nagkaron ako ng cash advance eh i didnt withdraw naman sa kahit anong ATM ever. Haay..
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